A:
Simply place an order from our online catalog. During the checkout process,
select "register", then choose either
New Customer or
New User (see definitions below).
You will need to fill out your
customer information. When customer information is complete, we will then direct
you to "Submit" your order. An e-mail will be sent to confirm your account, user,
and order information.
New Customer
You are a New Customer if you have not ordered from International Hotel Supply
and do not
have a customer number. If you are still unsure, please send an e-mail to
europe@internationalhotel.com
and someone will assist you.
New User
You are a New User if you have previously ordered
from International Hotel Supply
and have a customer number but have not
ordered online. If you do not know your customer number, please e-mail us at
europe@internationalhotel.com
and someone will provide you with that
information.
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'Remember Me' login is a convenient online feature, which remembers
your user name and password each time you return to internationalhotelsupply.com. Plus, as an added security feature,
we will always ask for your password before you access your sensitive account information on our site.
A:
Only your password is case sensitive (e.g. password or PASSWORD). It must be entered the exact same way
it was during registration. If you have forgotten your password, simply e-mail us at
europe@internationalhotel.com.
Updating My Account
A:
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Upon logging in, click on the
"My Account" link.
To update your e-mail, click on the link entitled
"User Information".
Enter the correct e-mail address and click "Update".
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Upon logging in, click on the
"My Account" link.
To enter a new password, click on the link entitled
"User Information".
Enter the new password and click "Update".
A:
To check the shipping status of any order you placed, or view your order history, simply login and
click on the
"My Orders" link on the menu bar to view all orders placed in the last year.
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An e-mail will be sent shortly after your online order has been submitted providing shipping information, tax and freight costs.
If you need further information, simply login and click on the
"My Orders" to view all orders placed in the last year.
A:
Yes. No matter how your order was placed, you have the ability to check order status by clicking
on the
"My Orders" link on the menu bar after logging in.
A:
Upon logging in, click on the
"My Invoices".
Your invoices from the past 60 days will display. To view an invoice, click VIEW.
To e-mail a copy to yourself or someone else, check the box in the e-mail column
then click SUBMIT in the bottom of the page and follow the instructions.
A:
For our Return and Damaged Merchandise Policy, please
click here.
General Information
A:
Go to the
Careers section of this website for career information.
Q: Where can I send suggestions or comments?
A:
Click here now to view our
Feedback form.